113a Anthony Rolfe Avenue, Gungahlin Australian Capital Territory 2912, Australia
Privacy Policy
Lewis Consulting Group PTY LTD - PRIVACY POLICY
LEWIS CONSULTING GROUP PTY LTD (ABN 22 642 190 118) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our website and our autism, learning disorder, ADHD, cognitive assessment services and our treatment and therapy group services (Services) or when otherwise interacting with you.
The information contained in any media articles and otherwise expressed on our website (collectively Information) is intended for general information only and is in no way intended to be medical advice, treatment or diagnoses, or otherwise to promote the use of particular products, remedies or treatments. Any Information, advice, material or views expressed do not constitute financial, merger, due diligence, or risk management advice. The Information does not take into account your personal circumstances and should not be substituted for professional medical advice. You are solely responsible for determining the suitability of any products, remedies, treatments or services for your circumstances and your reliance on the Information is at your own risk. We do not accept any liability for any injury, loss, or damage incurred by the use of or reliance on the Information.
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
- Identity Data including first name, middle name, last name, maiden name, title, date of birth, gender, job title, photographic identification, marital status, pronouns and images of you. If you are a parent or guardian of a child who is using our Services, we may gather identity data about your child, including their first name, middle name, last name, date of birth, gender, pronouns, their school and school year group .
- Contact Data including billing address, delivery address, email address and telephone numbers, including the contact details of your emergency contacts.
- Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us.
- Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
- Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities or events.
- Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
- Sensitive information is a subset of personal information that is given a higher level of protection. Sensitive information means information relating to racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. The types of sensitive information we may collect about you or your child include:
- Medicare details (including the expiry of Medicare cards and individual reference number);
- presenting issues (i.e. the reason you are requesting our Services);
- the medications taken;
- the details of any existing physical or psychological health issues, if relevant; and
- the details of other health providers, such as general practitioners, paediatricians or psychiatrists.
Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.
How we collect personal information
We collect personal information in a variety of ways, including:
- Directly: We collect personal information which you directly provide to us, including when you register your details with us, when you make an appointment with us, through the ‘contact us’ form on our website or when you request our assistance via email, or over the telephone.
- Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
- From third parties: We collect personal information from third parties, such as from your existing care team (including your general practitioner or existing treating psychiatrists) and details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.
From publicly available sources: We collect personal data from publicly available resources such as professional networking sites such as LinkedIn.
Why we collect, hold, use and disclose personal information
We have set out below, in a list format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.
- To provide our Services to you, including to manage your appointments and to brief our employees on your needs (identity data, contact data)
- To contact and communicate with you about our Services including in response to any enquiries you make with us (identity data, contact data)
- To contact and communicate with you about any enquiries you make with us via our website (identity data, contact data)
- For internal record keeping, administrative, invoicing and billing purposes (identity data, contact data, financial data, transaction data)
- For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you (identity data, contact data, technical & usage data, profile data, marketing & communications data)
- To run promotions, competitions and/or offer additional benefits to you (identity data, contact data, profile data, interaction data, marketing and communications data)
- To comply with our legal obligations or if otherwise required or authorised by law (any relevant personal information)
- Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:
- any purposes you consent to;
- the primary purpose for which it is collected, to provide our Services to you and enable our employees and contractors to understand your needs;
- secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to you;
- to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and
- if otherwise required or authorised by law.
Our disclosures of personal information to third parties
We may disclose personal information to:
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers such as Halaxy;
- marketing or advertising providers;
- professional advisors, bankers, auditors, our insurers and insurance brokers;
- payment systems operators such as Afterpay and Square;
- our existing or potential agents or business partners;
- sponsors or promoters of any promotions or competition we run;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Overseas disclosure
While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia, though at this time, they do not store outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
Cookies
We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Links to other websites
Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
Queries or concerns
For any questions or notices, please contact our Privacy Officer at:
LEWIS CONSULTING GROUP PTY LTD (ABN 22 642 190 118)
Email: reception@autismcanberra.com.au
Thank you!
Last update: 1 February 2023©